Bilingual Mandarin-English Customer Support Specialist - E-Commerce

Join a dynamic e-commerce team as a Bilingual Mandarin-English Customer Support Specialist in the vibrant heart of Bali. This role offers a unique opportunity to bridge cultural gaps while delivering exceptional service to a global customer base. Ideal for fluent Mandarin and English speakers, you'll be the voice of Private Advertiser, ensuring customer satisfaction and loyalty in a fast-paced, multilingual environment.

As a Bilingual Mandarin-English Customer Support Specialist at Private Advertiser in Canggu, you'll handle customer inquiries, resolve issues, and provide support across multiple platforms. This role is perfect for those who thrive in a multicultural setting and want to make a meaningful impact on our global customer base.

Daily, you'll use tools like Zendesk and LiveChat to manage customer interactions, ensuring every query is addressed promptly and professionally. With a blend of technical skills and excellent communication abilities, you'll play a crucial role in maintaining Private Advertiser's reputation for outstanding customer service.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support in both Mandarin and English, ensuring a seamless shopping experience for our global customers.
• Handle customer inquiries and complaints, resolving issues efficiently and professionally.
• Manage customer data and maintain accurate records using CRM systems like Salesforce.
• Collaborate with the e-commerce team to improve customer service processes and enhance the overall shopping experience.
• Monitor customer feedback and suggest improvements to our products and services.
• Stay updated with industry trends and best practices in customer support.
• Participate in training sessions to continuously improve your skills and knowledge.
• Ensure compliance with company policies and regulations related to customer service.

🎓 Kualifikasi & Syarat

• Fluent in both Mandarin and English, with excellent communication skills in both languages.
• Proven experience in customer support, preferably in an e-commerce setting.
• Familiarity with CRM systems like Salesforce is a plus.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent multitasking and organizational skills.
• Ability to work independently and as part of a team.
• Passionate about delivering exceptional customer service.
• Ability to work in a fast-paced, multicultural environment.

🛠️ Keahlian

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