Customer Service Representative - Call Center (Semarang)

Join Radikari as a Customer Service Representative in our dynamic Semarang Call Center and become the voice of exceptional service! In this role, you will engage with customers across chat and voice channels, addressing inquiries and resolving issues with a smile. Our Semarang Call Center is at the heart of Radikari's customer service strategy, and we are looking for passionate individuals to join our team and help us deliver outstanding service to our valued customers.

As a Customer Service Representative at Radikari, you will be responsible for handling customer interactions efficiently and effectively. You will use our in-house CRM system, Salesforce, to manage customer data and ensure a seamless experience. This role offers a fantastic opportunity to grow your career in customer service, with access to ongoing training and development programs.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries and resolve issues via phone and chat channels.
• Process customer orders and manage order fulfillment.
• Maintain accurate records of customer interactions in Salesforce.
• Provide exceptional customer service by being polite, professional, and proactive.
• Collaborate with the customer service team to ensure consistent service quality.
• Stay updated with company policies and procedures.
• Meet and exceed daily, weekly, and monthly performance targets.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and attention to detail.
• Proficiency in using Salesforce or similar CRM systems.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in Indonesian, both spoken and written.
• High school diploma or equivalent. Bachelor's degree in Business Administration or related field is a plus.

🛠️ Keahlian

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