Desk Collection Staff (Juanda Office)

Join Anugerah Digital Indonesia as a Desk Collection Staff at our Juanda Office in Jakarta Pusat. This is a fantastic opportunity to be part of a dynamic team in the banking and financial services sector. In this role, you will be responsible for managing and facilitating the collection of overdue payments from various clients. You will work closely with our team to ensure timely and efficient resolution of payment issues, contributing to the overall financial health of our clients and the company.

Anugerah Digital Indonesia is a leading company in the banking and financial services industry, known for its commitment to excellence and innovation. With a strong focus on customer satisfaction and operational efficiency, we are dedicated to providing the best services to our clients. As a Desk Collection Staff, you will have the chance to work in a supportive and collaborative environment, where your contributions are valued and recognized.

📋 Tanggung Jawab Pekerjaan

• Manage and facilitate the collection of overdue payments from various clients.
• Work closely with the collection team to ensure timely and efficient resolution of payment issues.
• Monitor and track payment statuses using our in-house collection management system.
• Communicate effectively with clients to negotiate and agree on payment plans.
• Update and maintain accurate records of all collection activities.
• Provide regular reports on collection progress and outcomes to the management team.
• Collaborate with other departments to ensure seamless coordination in the resolution of payment issues.
• Adhere to company policies and procedures related to collections and customer service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a similar role in the banking or financial services industry.
• Proficient in using Microsoft Office Suite, particularly Excel and Word.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Good understanding of banking and financial regulations and practices.
• Familiarity with collection management software and systems.
• Bachelor's degree in Business Administration, Finance, or a related field.
• Certification in collections management or a related field is a plus.

🛠️ Keahlian

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